In today’s communication-saturated world, getting a survey noticed is half the battle. You might craft the most relevant questions and time your outreach perfectly, but if your distribution lacks visibility, participation will fall short. Distribution isn’t a side task—it’s the engine of effective feedback. And with One2Ten, multichannel survey delivery is built into the DNA of how we operate.
Visibility drives impact
Modern survey tools are more advanced than ever. But even the smartest platform can’t succeed if no one sees your survey. For Client Success Advisors and Customer Growth Partners, ensuring outreach reaches employees, customers or partners—no matter their context or location—is critical. Visibility directly influences:
- Volume and diversity of responses
- Accurate representation across departments
- Real-time operational decisions
- Metrics for compliance and quality management
Whether your focus is customer experience, employee engagement or contract management, visibility underpins every successful feedback loop.
What multichannel distribution really means
An effective distribution strategy reaches people where they are—whether they’re in the office, on the floor or out in the field. At One2Ten, that means:
- Omnichannel Access: Surveys are distributed via email, SMS, QR codes, kiosks, intranet and offline devices.
- Language and Device Inclusivity: Every survey is fully responsive and multilingual by default.
- Smart Timing: We analyze usage trends and match distribution to the time and platform your audience actually uses.
- Touchpoint Integration: Surveys are embedded into systems your people already use—like CRMs and service portals.
How One2Ten rolls out surveys in practice
We don’t just promise visibility—we deliver it. Our survey distribution process includes:
- Targeted Invite Management: Using our centralized portal, admins choose the right channel for each audience segment. A facility manager might use QR codes in public spaces, while marketing staff get embedded email prompts.
- Live Tracking & Adjustments: Monitor response rates by channel and tweak distribution mid-campaign to maximize participation.
- Offline Capability: Field staff without consistent internet access can still submit feedback, thanks to offline survey options.
- CRM Integration: Feedback flows directly into existing enterprise systems for streamlined analysis and reporting.
Leveraging kiosks to improve public event engagement
During a series of customer-facing events, a leading financial institution used in-branch kiosks to collect feedback instantly. By embedding surveys at the physical location, response rates exceeded 70%, providing immediate, actionable insights that enhanced future events.
Learn more in our customer stories.
Auto-distribution of surveys to collect multisite employee feedback
With over 1,500 employees across 65+ locations, a large agricultural company relied on One2Ten to auto-distribute surveys by cluster. Real-time dashboards identified support issues early, enabling rapid action and improved service delivery.
Explore this case in our customer impact library.
More than delivery: Creating a culture of response
Using multiple channels is not about overloading people—it’s about respecting their preferences. With One2Ten, your feedback tools are:
- Smart: Adaptive surveys tailored to each segment
- Accessible: Multilingual and device-friendly
- Action-Oriented: Linked directly to improvement plans and follow-up
The result? Higher response rates, more meaningful insights and faster, more confident decisions.
Distribution isn’t just about mechanics—it’s about impact. When people are engaged through channels they trust, they respond. And when they respond, you move from data to action.
If you’re ready to transform your surveys into real-time feedback engines, One2Ten is ready to help.
Let’s ensure your surveys don’t just go out—they get seen, get answered and drive outcomes.