Customer case: The Central Government Real Estate Agency
“Monitoring real time satisfaction form our clients enables us to react faster and sometimes even prevent things going wrong. The fact that we listen to our clients makes them and us more engaged, which benefits all of us.”- RVB
Background
The challenge
To deliver an agile, tailor made, consistent survey and data reporting portal that measures real time and on a continuous basis- satisfaction per asset, client and product category. The feedback is integrated with an action planning tool which helps in management and evaluation of improvement plans.
The challenge
To enable assessment of satisfaction levels among internal (ministries) and external commercial clients for its products and services- spanned over 6 client categories and 15 asset classes (for 5 kinds of products and services).
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