Customer case: The Central Government Real Estate Agency

“Monitoring real time satisfaction form our clients enables us to react faster and sometimes even prevent things going wrong. The fact that we listen to our clients makes them and us more engaged, which benefits all of us.”- RVB

Background

The challenge

To deliver an agile, tailor made, consistent survey and data reporting portal that measures real time and on a continuous basis- satisfaction per asset, client and product category. The feedback is integrated with an action planning tool which helps in management and evaluation of improvement plans.

The challenge

To enable assessment of satisfaction levels among internal (ministries) and external commercial clients for its products and services- spanned over 6 client categories and 15 asset classes (for 5 kinds of products and services).

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Learning from experience

Reading is everything.

Improving operational efficiency by measuring experience – Sysmex

Facility management satisfaction in public sector – FM-Haaglanden

Citizen debt assistance satisfaction – Purpose

Central Government Real Estate agency satisfaction

CX – Van Leeuwen

Thank you

for contacting us today.
We will reach out to you.

Kind regards
Ralph Elias
COO One2Ten

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