One2ten Data Insight Solutions

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Customer Stories

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“We have more data than ever before. One2ten data helps us re-define customer experience & achieve greater level of customer engagement.”

-Executive Director, Customer Experience &
Services, UOB Singapore

“Monitoring real time satisfaction form our clients enables us to react faster and sometimes even prevent things going wrong. The fact that we listen to our clients makes them and us more engaged, which benefits all of us.”​

Senior Project Manager, RvB

“One2Ten gave us the extremely client friendly tooling that we were looking for. They helped us with technology as well their expertise to get the high response that we were aiming for. ”

-Purpose

"We finally understood what our suppliers really needed: more support and hands-on guidance. With these in place, we established better engagement with them"

-Plukon

“We were amazed to see the inefficiencies in our operating model. One2Ten along with KPMG helped us reduce our cost to income ratio & increased activities that grow our AUM”​

-BNP Paribas

“We never had this much information about how our users feel. There is so much that can be done with this data. Thanks to One2Ten for streamlining our improvement initiatives“​

-Deloitte University

“We finally have an innovative & user-friendly tool that allows us to instantly respond and correct what needs urgent attention and apply more of things that are going well both at organization and at service level."​

-Senior Director, FMHaaglanden​

“I find it hard to share my feelings. I am afraid to share things because I often feel alone. I'm afraid if I share this part it gets worse. Now I can share it with this device and I hope this can help.”​

-Student under the Eigenwijzr
measurement program ​

“We can finally see a program in place that can help transform ADB digitally . We will soon be ready to take on Asia Pacific & fulfill our vision of Strategy 2030”​

-Director, Business Relationships
& Information, ADB​

“We have more data than ever before. One2ten data helps us re-define our competitor takeover, customer engagement & commercial strategies. The value generated so far has been
mind-blowing ”​

- Director, Regional Marketing &
Scientific Affairs, Sysmex APAC​

“The speed at which Covid is being controlled means more workers are coming back to office faster. Its important for us to understand what they expect, how often they will use physical office space, and what they want from their ‘new’ workplace. By being on top of it, we can respond and facilitate as needed, all in real time. “​

-Senior Project Manager,
FMHaaglanden​

“We have never been more prepared to provide for the changes induced by COVID. Thanks to One2Ten, we now exactly know what our people want and can respond quickly to their fast-changing workplace requirements.”​

-City of Amsterdam council​

In-branch customer experience management across 68 branches for 12 categories of financial products & solutions

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  • Financial Services​
  • Customer Experience
  • B2C

Assess digital readiness among 3000+ employees across 27 offices from over 50 countries

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  • Financial Services​
  • Employee Experience
  • B2C

Improving operational efficiency across 4000 employees and enabling relationship managers to drive growth in AUM

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  • Financial Services​
  • Employee Experience
  • B2C

360 feedback and competence assessment program across top 20 leadership members for a top tier Asian bank in Europe

Cluster competences across several categories, ranging from company value specific competences, to general and departmental set competences. Perform reporting and analysis through personal, team and management dashboards, including allocation and distribution of feedback invites done on a pre-set basis.

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  • Financial Services​
  • 360 Feedback​
  • B2C

Welfare monitor for in-debted young adults​

Develop a local government backed monitor to manage, track and report on the progress of welfare of youngsters in financial troubles. The program aids a better understanding of how youngsters can be helped to exit their financial distressed situation and what to do to prevent from getting in such a situation.

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  • Non Profit Organisation​
  • Customer Experience
  • B2C

Enhancing Facility Management Satisfaction for Dutch Government agency within the ministries in The Hague

Assess and steer on the quality of the B2B facility service providers like cleaning companies, building maintenance and office movers, as well as the perception of users like employees and citizens that visit as a guest on their perception of workplaces, catering services, meeting rooms, cleaning, events and diplomatic services.

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  • Real Estate
  • Customer Experience
  • B2C

Transforming the way care is organized at a Nursing Home Care in the Netherlands

Provide feedback modules to reinvent essential care components. In a collaborative initiative, seamlessly integrate feedback with MIC (Safety Incidents) reports to form a comprehensive approach to continuous improvement.

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  • Healthcare
  • Customer Experience
  • B2C

Running a real-time, global internal support satisfaction monitor for one of Europe’s largest agri/dairy firms

Collect feedback from 1500+ staff across the globe through an automatic allocation model that identifies the right survey script for the right support department from over 65+ locations across Europe, Asia and Americas. The real-time monitor detects support shortcomings, enabling prompt action by clusters and headquarters to address issues before customers become aware.

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  • Manufacturing (Agriculture)​
  • Employee Experience
  • B2C

Navigating the future of work post-COVID in the City of Amsterdam

Listen to employees' expectations post-COVID across 52 departments and 23 locations in the City of Amsterdam. Enable creating a balanced and driver-driven hybrid workplace, addressing factors like desired work-from-home balance, in-office requirements and collaborative remote work strategies.

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  • Real Estate
  • Employee Experience
  • B2C

Strengthening of top clinical profile and increasing the breadth of patient’s care offered

Optimize blood donor experience at the largest non-academic hospital group in the Netherlands. Develop and execute engaging surveys and provide real time insights to minimise negative experiences during the blood donating process and identify factors that positively contribute to the experience.

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  • Healthcare
  • Customer Experience
  • B2C

Providing a platform to have a conversation about wellbeing with the elderly and caretakers in aged care homes​

Identify sensitivities and areas for enhancement. The program, based on Groninger Wellbeing Indicator (GWI) method, provides nuanced insights into necessary improvements, fostering a significant positive impact on overall wellbeing across 15 aged care homes in the Netherlands. ​

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  • Healthcare
  • Customer Experience
  • B2C

Evaluate 150 banking client events across NL locations using user-friendly dashboards for rating, NPS, and demographic insights. Employ on-location real-time measurement with adaptive smart surveys, increasing response rate over 70%. The results showcase tangible improvements in logistics, speaker quality, and overall customer perception, offering valuable insights into ING's impact on customer relationships.

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  • Financial Services​
  • Customer Experience
  • B2C

Redefining Project Management for the Netherlands’ Premier Real Estate Government Agency​

Execute a project management satisfaction program for Netherlands' largest real estate government agency with custom built invite management and dashboards. Help managers and teams understand and steer on what matters most to their clients across all service categories and steps of their journey.

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  • Real Estate
  • Customer Experience
  • B2B

Assessing Customer Satisfaction Across 30+ Countries and 20+ Affiliates in a Global Industrial Services Company​

Run a global customer satisfaction insight program across 30+ countries and 20+ affiliates for a global industrial services company.​ Collect real time data on sales & marketing efforts, lead times, accuracy, price, project management and problem solving skills, after sales and claim handling to pinpoint what goes well and what needs urgent attention.

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  • Industrial Service
  • Customer Experience
  • B2B

Social safety and wellbeing through Children’s own voice​

Empower educators across ~50 schools with an innovative approach, turning routine assessments into meaningful conversations with students.

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  • Education
  • Customer Experience
  • B2C

Upskilling employees and clients through world class training and amazing facilities

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  • Professional Services
  • Customer Experience & Quality Control (Audit)​
  • B2B

Driving Revenue through a crowded market CI, MI and High-Quality leads

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  • Healthcare
  • Customer Experience
  • B2B