Customer cases
At One2Ten, we love to share our experiences.
This is where we write about real challenges en solutions.
Customer Experience
A portal accessible per municipality for survey and data collection tool that individually tracks citizens experience during their journey towards debt recovery
Purpose
Purpose is a consultancy company in social innovation and works for the national government, the larger cities in the Netherlands as well as the healthcare and private sector.
One2Ten in partnership with Purpose designed and deployed an all-inclusive package comprising per municipality survey and data collection tool that individually tracks citizens experience during their journey towards debt recovery.
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Customer Experience
Cross country customer satisfaction program in industrial markets
Van Leeuwen Pipe & Tube Group
One2Ten built a user-friendly portal to gather customer feedback worldwide in a uniform way.
In the well-designed survey & dashboard that Van Leeuwen can easily analyse and compare the results of the survey on all desired levels: per company, per region and worldwide.
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Customer Experience
A global Customer Experience solution for transactional NPS surveys
Sysmex
Sysmex the market leaders in IVD diagnostic instruments, reagents and related software (www.sysmex.co.jp)
One2Ten built a full end to end real time Customer Experience Management Solution. The solution is designed and deployed in an agile, tailor made, consistent pattern comprising NPS surveys, Master dashboard, Action Planning tool and Distribution Tool.
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Customer Experience
A comprehensive portal for building & deploying surveys, reporting data & taking action in real time
FM Haaglanden
FMHaaglanden is part of the Ministry of Interior and Kingdom Relations in the Netherlands. They are one of the largest facility providers for the Dutch Government.
One2Ten delivered a comprehensive bundled solution for building & deploying surveys, reporting data & taking action in real time.
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Customer Experience
A user-friendly, smart survey program per product line and on customer segment that would allow for real time and continuous measurements
RVB
The Central Government Real Estate Agency (RVB) works for and on behalf of the Dutch State. They are responsible for managing and maintaining the largest and most diverse property portfolio in the Netherlands.
Monitoring real time satisfaction from our clients enables us to react faster and sometimes even prevent things from going wrong in the first place. The fact that we listen to our clients makes them and us more engaged, which benefits all of us.
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