Customer case: tNPS
“Improving Operational Efficiency by measuring Customer
Experience” Sysmex
Background
The challenge
Sysmex Corporation headquartered in Japan is one of the market leaders in development, manufacture, sales and export/import of
IVD diagnostic instruments, reagents and related software. Sysmex has a global network of operations throughout the world, supplying products and services to customers in more than 190 countries.
The challenge
- To generate a bespoke solution that enables Sysmex to receive realtime customer feedback on the services and products provided along with NPS
- To create data action ownership and delegate responsibility
internally for improving internal processes - To establish a standardised method of measuring performance on KPIs across affiliates
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