Customer case: tNPS

“Improving Operational Efficiency by measuring Customer Experience” Sysmex

Background

The challenge

Sysmex Corporation headquartered in Japan is one of the market leaders in development, manufacture, sales and export/import of
IVD diagnostic instruments, reagents and related software. Sysmex has a global network of operations throughout the world, supplying products and services to customers in more than 190 countries.

The challenge

  • To generate a bespoke solution that enables Sysmex to receive realtime customer feedback on the services and products provided along with NPS
  • To create data action ownership and delegate responsibility
    internally for improving internal processes
  • To establish a standardised method of measuring performance on KPIs across affiliates

Receive this customer case by email

Fill in the form below and you will receive the customer case in your mailbox in minutes. As always: Don’t forget to check your spam folder.

Scroll naar top

Download

Learning from experience

Reading is everything.

Improving operational efficiency by measuring experience – Sysmex

Facility management satisfaction in public sector – FM-Haaglanden

Citizen debt assistance satisfaction – Purpose

Central Government Real Estate agency satisfaction

CX – Van Leeuwen

Thank you

for contacting us today.
We will reach out to you.

Kind regards
Ralph Elias
COO One2Ten

Logo-ONE2TEN