Customer case: tNPS

“Improving Operational Efficiency by measuring Customer Experience” Sysmex


The challenge

Sysmex Corporation headquartered in Japan is one of the market leaders in development, manufacture, sales and export/import of
IVD diagnostic instruments, reagents and related software. Sysmex has a global network of operations throughout the world, supplying products and services to customers in more than 190 countries.

The challenge

  • To generate a bespoke solution that enables Sysmex to receive realtime customer feedback on the services and products provided along with NPS
  • To create data action ownership and delegate responsibility
    internally for improving internal processes
  • To establish a standardised method of measuring performance on KPIs across affiliates

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Learning from experience

Reading is everything.

Improving operational efficiency by measuring experience – Sysmex

Facility management satisfaction in public sector – FM-Haaglanden

Citizen debt assistance satisfaction – Purpose

Central Government Real Estate agency satisfaction

CX – Van Leeuwen

Thank you

for contacting us today.
We will reach out to you.

Kind regards
Ralph Elias
COO One2Ten