Customer case: FM Haaglanden

“We finally have an innovative & user-friendly tool that allows us to instantly respond and correct what needs urgent attention and apply more of things that are going well both at organization and at service level."- FMHaaglanden

Background

The challenge

One2Ten delivered a comprehensive bundled solution for building & deploying surveys, reporting data & taking action in real time. The portal includes all products and services that FM Haaglanden offers, from work-place interior and utilities, catering and chauffeur services for ministers, to project management and event feedback – while maintaining it’s agility.

The challenge

To assess Facility Management across 12 locations and 15 services (including sub-categories). Services include supply management, sanitation, upkeep of facilities, etc.; and provide an outstanding workplace for its 30,000 colleagues across locations, layers and departments.

Receive this customer case by email

Fill in the form below and you will receive the customer case in your mailbox in minutes. As always: Don’t forget to check your spam folder.

Scroll naar top

Download

Learning from experience

Reading is everything.

Improving operational efficiency by measuring experience – Sysmex

Facility management satisfaction in public sector – FM-Haaglanden

Citizen debt assistance satisfaction – Purpose

Central Government Real Estate agency satisfaction

CX – Van Leeuwen

Thank you

for contacting us today.
We will reach out to you.

Kind regards
Ralph Elias
COO One2Ten

Logo-ONE2TEN