Bring back common sense

How difficult is it to recognize a good service? How much advise do you need before you can say: ‘Wow, that was excellent”? We are over-engineering satisfaction. We are getting lost in endless streams of data, complex theories in combination with expensive advisory hours. As if we forgot what it takes to label a service […]

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Learning from experience

Reading is everything.

Improving operational efficiency by measuring experience – Sysmex

Facility management satisfaction in public sector – FM-Haaglanden

Citizen debt assistance satisfaction – Purpose

Central Government Real Estate agency satisfaction

CX – Van Leeuwen

Thank you

for contacting us today.
We will reach out to you.

Kind regards
Ralph Elias
COO One2Ten